Refund policy

As Rambly Post is a small business creating majority of handmade items, I cannot offer returns or refunds for change of mind.

Gift cards are also non-refundable.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If the package was arrived damage, please inform your local postal service as I cannot account for the damage of the delivery process.

 

European Union 14 day cooling off period

Notwithstanding the above, if the items in your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at rambly.post@gmail.com.

If you have any questions about returns or refunds, don’t hesitate to get in touch at ramblypost@gmail.com, and we'll see what we can do for you.

 

Cancellation Policy

As my products are made to order, we are unable to accommodate cancellations once an order has been placed and production has begun. Please review your order carefully before completing your purchase to ensure it is what you want.

Contact Us

If you have any questions or concerns regarding your order or our refund policy, please don't hesitate to contact us at ramblypost@gmail.com